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Franke Kitchen Systems
Luxury Products Group

3050 Campus Dr., Suite 500
Hatfield, PA 19440
Telephone: 800-626-5771
 
>>Support > Warranty


Franke is one of the world's largest suppliers of kitchen systems worldwide. Our products feature the highest degree of technology, quality and design. As a result, we are proud to offer the following warranty.


Sinks
Franke Luxury Products Group (FLPG) warrants its sinks to be free of manufacturing defects in material and workmanship under normal residential usage for the lifetime of the sink.

Faucets
FLPG extends the following warranty to the original purchaser of its faucets after January 1, 2003. All other products will be covered under the prior warranty. All faucets installed in a private residence carry a limited lifetime warranty on all mechanical parts to be free of manufacturing defects in material and workmanship under normal usage. All chrome finishes carry a limited lifetime warranty; all other finishes are warranted for five years from the original date of purchase.

Water Dispensing Systems
Are warranted to be free from manufacturing defects for a period of five years from the original date of purchase. System must contain only Franke brand components. Use of any filtration system, heating tank, or replacement part other than Franke brand product voids this warranty in its entirety.

Hot Water Tanks
Are warranted to be free from manufacturing defects for a period of one year from the date of purchase.

Food Waste Disposers
Franke brand waste disposers are warranted to be
free from manufacturing defects for ten years for 3/4 horsepower models and a limited lifetime for all 1 horsepower models from the date of purchase.

Lotion/Soap Dispensers
Are warranted to be free from manufacturing defects for a period of five years from the date of purchase. Warranty does not cover damage caused by the use of aggressive soaps and lotions.

Accessories
Are warranted to be free from manufacturing defects for a period of one (1) year from the date of purchase. This includes but is not limited to grids, colanders, strainers, cutting boards and other accessory items.

Marine and Outdoor Installation
FLPG’s faucets, soap dispensers, waste disposers and water dispensing systems are NOT warranted for Marine or Outdoor installations.

Authorized Resellers
Warranties are not applicable to products sold by unauthorized resellers. The consumer accepts responsibility to research the integrity and reputation of the reseller to ensure they are authorized to sell and provide appropriate pre purchase and post purchase service. Internet resellers should be particularly scrutinized as they are very difficult to evaluate and often provide very limited or no customer service.

General
This warranty applies only to the original owner, providing the product has been installed in accordance with our installation instructions, used as recommen-ded and in a normal residential application. In the event of a warranty claim, the owner will be required to provide proof of purchase, a sales receipt.
This warranty covers all components which make the product operational. FLPG., at its option, may repair or replace the product or components necessary to restore the product to good working condition. Franke reserves the right to inspect the installation prior to the actual replacement of the product or component part.

This warranty does not cover misuse or abuse, accidental damages, scuffs or scratches, improper installation, abnormal usage, negligence or damage caused by improper maintenance or cleaning. Normal wear of parts is excluded from the warranty. Damage caused by impurities or acts beyond our control are not covered. Any product or part which has been repaired or altered in any manner outside of Franke's factory, unless previously authorized in writing by Franke, will void warranty. Any replacement excludes transportation and any labor re-installation costs.
This warranty does not allow recovery of incidental or consequential damages such as loss of use, delay, property damage or other consequential damage, and Franke accepts no liability for such damages.

This warranty does not cover any product used in combination with a Reverse Osmosis Filtration System.

The Franke warranty is limited to the above conditions and to the warranty period specified herein and is exclusive. Franke DISCLAIMS all other warranties, expressed or implied, including IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR AS PARTICULAR PURPOSE. This warranty gives you specific legal rights that may vary from state to state.

Franke Luxury Products Group
Kitchen Systems Division

 

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